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Return Policies

If you believe any MonTen product you have purchased is faulty please contact us at hello@montensoda.com.au.
All claims must be made within 7 days of purchase. Where there has been a factory fault, our policy is to replace the faulty item.


Once we receive your request, we may request photos or a video of the problem to process your request. Once accessed and approved we will advise you of your product return and send you a replacement.


We do not refund due to change of mind. MonTen does not accept responsibility for misuse of the soda maker resulting in damage to other MonTen products, or damaged to machines themselves.


Our customer support team is here to help if you have any questions about the use that you cannot find in instruction Manuel, please check the FAQ page on our website Montensoda.com.au or contact customer support at hello@montensoda.com.au


Any exchanges will incur a $35 postage and handling fee. Once approved by customer support team you will need to return the machine to us via registered post and provide us with the tracking number. Your replacement soda maker will be dispatched once we have received your returned soda maker which must be in new condition, unused and in the undamaged original packaging. If a return is approved for any other reason, soda maker  must be returned in new condition and in the original packaging.


If an item has been damaged in transit, do not accept the delivery and contact us at hello@montensoda.com.au